String of Stories Return & Refund Policy
At String of Stories, we take pride in the quality and craftsmanship of our products. Your satisfaction is our top priority, and we want you to love your purchase. If, for any reason, you are not completely satisfied with your order, we offer a simple and hassle-free return policy.
Return Policy Overview:
- Eligibility for Returns:
- Products must be returned within 5 days of delivery.
- Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Personalized or custom-made products are not eligible for returns unless they arrive damaged or defective.
- Return Process:
- Step 1: Notify us of your return by emailing our customer service team at [customer service email] within 5 days of receiving your order. Please include your order number and reason for return.
- Step 2: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the product back to us.
- Step 3: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. We recommend retaining proof of postage until we confirm receipt of your return.
- Refunds:
- Upon receiving and inspecting the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that original shipping charges are non-refundable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately at [customer service email] with photos of the damage or defect.
- We will arrange for a replacement or a full refund, including original shipping charges.
- Exchanges:
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
- Contact Us:
- For any questions or concerns about our return policy, please contact our customer service team at [customer service email] or call us at [customer service phone number]. We are here to help!
Thank you for shopping with String of Stories. We appreciate your support of our artisans and their incredible craftsmanship. Your satisfaction is our priority, and we strive to ensure a delightful shopping experience.
