FREQUENTLY ASKED QUESTIONS

Where do you source your products from?

We source our products directly from skilled artisans across various locations in Bengal. Each item is carefully crafted, reflecting the region's rich cultural heritage and craftsmanship.

How do you ensure the authenticity of your products?

 We work closely with local artisans and craftspeople to ensure that every product is authentic. Our team personally selects and verifies each item to maintain high standards of quality and authenticity.

What payment methods do you accept?

We accept multiple payment methods, including credit/debit cards, Paytm, and Cash on Delivery (COD).

How long will it take to receive my order?

Delivery times depend on your location. Domestic orders within India usually take 5-7 business days. This may vary based on external factors like unexpected weather changes. You will receive a tracking number once your order is shipped.

Can I return or exchange an item?

Yes, we have a return and exchange policy. If you are unsatisfied with your purchase, you can return or exchange it within 7 days of receiving the item. We value our association, and if you are not satisfied, we would like to personally understand the gap as we believe in building a relationship and a story and not just a simple transaction. Please refer to our Return Policy for detailed instructions.

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