FREQUENTLY ASKED QUESTIONS
We source our products directly from skilled artisans across various locations in Bengal. Each item is carefully crafted, reflecting the region's rich cultural heritage and craftsmanship.
We work closely with local artisans and craftspeople to ensure that every product is authentic. Our team personally selects and verifies each item to maintain high standards of quality and authenticity.
We accept multiple payment methods, including credit/debit cards, Paytm, and Cash on Delivery (COD).
Delivery times depend on your location. Domestic orders within India usually take 5-7 business days. This may vary based on external factors like unexpected weather changes. You will receive a tracking number once your order is shipped.
Yes, we have a return and exchange policy. If you are unsatisfied with your purchase, you can return or exchange it within 7 days of receiving the item. We value our association, and if you are not satisfied, we would like to personally understand the gap as we believe in building a relationship and a story and not just a simple transaction. Please refer to our Return Policy for detailed instructions.