frequently asked questions (FAQs)

  1. Where do you source your products from?

We source our products directly from skilled artisans across various locations in Bengal. Each item is carefully crafted, reflecting the region's rich cultural heritage and craftsmanship.

  1. How do you ensure the authenticity of your products?

 We work closely with local artisans and craftspeople to ensure that every product is authentic. Our team personally selects and verifies each item to maintain high standards of quality and authenticity.

  1. What payment methods do you accept?

We accept multiple payment methods, including credit/debit cards, Paytm, and Cash on Delivery (COD).

  1. Do you ship internationally?

International shipping is currently unavailable. However, watch out for this space as it is coming soon!

  1. How long will it take to receive my order?

Delivery times depend on your location. Domestic orders within India usually take 5-7 business days. This may vary based on external factors like unexpected weather changes. You will receive a tracking number once your order is shipped.

  1. Can I return or exchange an item?

Yes, we have a return and exchange policy. If you are unsatisfied with your purchase, you can return or exchange it within 7 days of receiving the item. We value our association, and if you are not satisfied, we would like to personally understand the gap as we believe in building a relationship and a story and not just a simple transaction. Please refer to our Return Policy for detailed instructions.

  1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

  1. How do I contact customer support?

You can contact our customer support team via email at care@stringofstories.com or call us at +91 8981109888. Our team can assist you with any questions or concerns from 9-6, Monday to Saturday.

  1. How do you support local artisans?

We are committed to supporting local artisans by providing fair wages and a platform to showcase their talents. By purchasing from String of Stories, you contribute to the welfare of these artisans and the preservation of Bengal’s cultural heritage.

  1. Can I customize or personalize my order?

We are happy to connect for customization. Please contact us, and we will surely get back to you. However, customization or personalization options may be available depending on the product. Please check the product description or contact our customer support team for more information.

  1. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter for updates on new arrivals, promotions, and exclusive offers. Follow us on social media for the latest news and updates, and join our WhatsApp community for timely updates on new drops from String of Stories!